Warranty Information

BASEMENT: IN YOUR BASEMENT, THE NEW CONCRETE IS UNDERGOING A PROCESS KNOWN AS
“CURING”.

THE PROCESS CAN TAKE 6-8 WEEKS, BUT THE LENGTH OF THE CURING PROCESS IS DETERMINED BY THE CONDITIONS OF THE TEMPERATURE DURING THIS PROCESS YOU MAY SEE THE FOLLOWING EVENTS:

a. COLOR CHANGES- THE CONCRETE MAY TURN BROWN, GREEN OR OTHER COLORS IN PLACES AS IT GOES FROM DARK GRAY TO ITS EVENTUAL COLOR

b. SHRINKAGE CRACKS- SMALL SHRINKING CRACKS MAY OCCUR ACROSS THE NEW CONCRETE FROM YOUR WALL TO THE OLD FLOOR. THERE IS NO WAY TO PREVENT THESE CRACKS, BUT NO WATER CAN ESCAPE THROUGH THESE CRACKS.

c. DAMP SPOTS- SMALL HEADS OF WATER MAY APPEAR ON THE SURFACE OF THE NEW CONCRETE IF YOU RECEIVE HEAVY RAINS SHORTLY AFTER THE WORK IS COMPLETED. THIS WILL EVENTUALLY STOP. WAIT UP TO 6 WEEKS BEFORE APPLYING TILE, LINOLEUM OR CARPET.

2. WE RECOMMEND APPLYING A CONCRETE SEALER, TO QUICKEN THE CURING PROCESS AND REDUCE DUST FROM THE NEW CONCRETE.

CRAWLSPACE: IN YOUR CRAWLSPACE TEMPERATURE AND HUMIDITY LEVELS WILL AFFECT THE LENGTH OF TIME IT TAKES FOR YOUR CRAWLSPACE TO DRY OUT. VENTILATION OF YOUR CRAWLSPACE CAN FREQUENTLY SHORTEN THE TIME NEEDED TO DRY YOUR CRAWLSPACE

SUMP PUMPS: SUMP PUMPS ARE COVERED BY A SEPARATE MANUFACTURER’S WARRANTY. THE H20 PRO PIT BOSS HAS 1 YEAR LIMITED WARRANTY. THE STEVENS BACK UP PUMP HAS A YEAR LIMITED WARRANTY. IF THE PUMP FAILS DURING THE WARRANTY PERIOD WATSON WATERPROOFING WILL REPLACE IT AT NO CHARGE TO YOU DURING THE FIRST YEAR, AFTER THE WARRANTY EXPIRES THERE WILL BE AN INSTALLATION CHARGE AT OUR PREVAILING RATE.

YOUR RESPONSIBILITY:

A.) IF A PUMP IS USED TO DISCHARGE WATER FROM YOUR WATSON WATERPROOFING SYSTEM, MAKE SURE YOU ALWAYS PROVIDE POWER TO THE PUMP, A THREE-PRONG GROUNDED OUTLET SHOULD BE PROVIDED FOR THE PUMP. (EXTENSION CORDS ARE NOT RECOMMENDED)

B.) YOU MUST KEEP THE END OF THE DISCHARGE LINE, FROM THE PUMP OR THE GRAVITY FLOW DISCHARGE, CLEAR SO WATER MAY FLOW FREELY.

C.)DO NOT ALLOW ANY NAILS TO PENETRATE INTO YOUR NEW CONCRETE. LIOUID NAILS CAN BE USED FOR TACK STRIPES FOR CARPET AND PLATES FOR NEW WALLS.

D.) YOUR RIGID SEALER OR FLEX SEALER CANNOT BE PUNCTURED OR PENETRATED IN ANY WAY OR YOUR WARRANTY WILL BE VOIDED.

E.)IF YOU HAVE CHOSEN THE BATTERY BACK-UP OPTION, YOU MUST CHECK YOUR BATTERIES OFTEN TO BE SURE THAT THEY HAVE ADEQUATE WATER. DISTILLED WATER IS RECOMMENDED BY THE MANUFACTURER, NOT TAP OR BOTTLED WATER. NO BATTERY BACK-UP IS NOT COVERED BY YOUR WATSON WATERPROOFING WARRANTY. IT’S COVERED BY ANOTHER SEPARATE MANUFACTURER’S WARRANTY.

F.) YOU MUST KEEP A GRATE DRAIN FREE OF ANY DEBRIS OR IT MAY FAIL AND CAUSE FLOODING. A WARRANTY DOES NOT COVER THE GRATE DRAIN AND THERE IS NOT A WARRANTY UNDER WATSON WATERPROOFING.

WE RECOMMEND THAT YOU:

A.) OFTEN CHECK THE PUMP, DO THIS BY USING A WATER HOSE FILLING THE SUMP WELL WITH WATER ABOVE THE FLOAT, ONCE THE PUMP ACTIVATES AND THE WATER LEVEL STARTS TO GO DOWN, YOU KNOW YOUR PUMP IS WORKING.

B.) ALWAYS CONTACT WATSON WATERPROOFING IF THERE IS GOING TO BE A CONTRACTOR WORKING IN YOUR BASEMENT. LETTING US KNOW WILL AVOID ANY TECHNIQUES THAT MAY CAUSE PROBLEMS AND/OR THE WARRANTY.

C.) PLEASE FILL FREE TO CONTACT WATSON WATERPROOFING IF YOU HAVE ANY CONCERNS ABOUT YOUR SYSTEM.